Patient Information

Patient Information

Its your health. Stay informed, stay healthy.

Overview

Comprehensive Consultation & Advanced Care

The Outpatient Department at Continental Hospitals gives you the most professional team of doctors and staff. In addition, we have the most advanced infrastructure and diagnostic facilities in our OPD clinic to provide comprehensive services. Appointments can be booked online, through our website, or via our helpline numbers. For a hassle-free experience, we urge patients to book appointments prior to their visit and reach the hospital at the given time. This helps us in serving you better and delivering the best medical services in a timely manner.

What you should bring along for your first visit

Relevant documents like previous medical records, diagnostic or lab reports

A close family member, relative or friend to accompany you as caregiver

A receptive and open mind to help you through treatment

Expert doctors and dedicated staff at Continental Hospitals provide the finest medical care, with least amount of trouble to you or your near and dear ones. We strive for restoring your health at the earliest, all the time working with you to facilitate your recovery.

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Preparing for Admission

Preparedness and planning can be key for having the most comfortable hospital stay. Barring emergencies, we encourage our patients to

  • Consult with the doctor to
    1. Plan the required stay
    2. Be informed about the treatments and procedures they need to undergo
    3. Get an understanding of what they can expect after hospitalization
  • Consult your family members to
    1. Prepare for hospital expenses and contingencies
    2. Set an emergency contact person(s)

Planning may also involve completing insurance formalities and arrangements for your absence from work. Our doctors and staff will answer any queries you may have to give you all details and clarity regarding your hospitalization.

 

FAQ

 

What must I bring along for hospitalization?

Here is a list of items that you should carry with you to the hospital for a admission

  • Original Identification proof like Passport/Driver’s License/Birth Certificate
  • Cover guarantee from your insurance provider or employer
  • All medical records, reports and prescriptions. Also bring the referral letter you’re your doctor
  • Information of medication you are currently taking. Since outside medication is not allowed, the hospital will take care of administering the routine medications.
  • You should also pack your personal items like clothing, nightwear, slippers, toiletries, hearing aids, glasses.
  • Avoid bringing precious items like jewellery and other valuables or large sums of cash. Continental Hospitals will not be responsible for loss or damage of your items.

In addition, any special requirements can be communicated to the International Patient’s Coordinator in advance.

Here is a list of items that you should carry with you to the hospital for a admission

  • Original Identification proof like Passport/Driver’s License/Birth Certificate
  • Cover guarantee from your insurance provider or employer
  • All medical records, reports and prescriptions. Also bring the referral letter you’re your doctor
  • Information of medication you are currently taking. Since outside medication is not allowed, the hospital will take care of administering the routine medications.
  • You should also pack your personal items like clothing, nightwear, slippers, toiletries, hearing aids, glasses.
  • Avoid bringing precious items like jewellery and other valuables or large sums of cash. Continental Hospitals will not be responsible for loss or damage of your items.

In addition, any special requirements can be communicated to the International Patient’s Coordinator in advance.

What must I expect during the hospitalization?

Can the patients have a care-giver and receive visitors?

At Continental Hospitals, we strongly advise that you have a family member or close friend constantly by your side, while hospitalized. We acknowledge that you may be comforted by meeting your well-wishers and that your near and dear ones are eager to visit you at the hospital. Visitors are allowed in the hospital only during visiting hours and should always abide by the visitor’s guidelines, to cause minimal inconvenience to all patients. In some cases, like intensive care, visitors may not be permitted.

What is the expected outcome of hospitalization?

Each patient is different and can have different requirements with regards to hospitalization. What you can expect from hospitalization should be discussed with your doctor before admission. The end of hospital stay only means that you do not need constant monitoring and are fit to continue your recovery at home. But discharge may not mean the end of treatment. Depending on your case, your doctor will suggest follow-up visits, medication and investigations. 

 

Admission Steps

 

       

       

 

Preparing for Surgery

Surgery is many times the best way to recover from an ailment and get back to a healthy life. A surgery can be an emergency requirement, which gives little time for preparation. On the other hand, an elective procedure allows the patient to be well-prepared and gather all the necessary information before the surgery. The following must be a part of your preparation for surgery

  • Consultation with your doctor to understand the need for surgery
  • Clarity about the procedure and expected results and recovery
  • Diagnostic procedures and reports necessary for surgery
  • Preparing for hospital expenses, by self or insurance

It is imperative that the patient is mentally prepared for undergoing any surgery or procedure. Sometimes consent of the immediate family members may also be needed. Our team of expert doctors and dedicated staff ensure that all your queries are addressed before the procedure to help in this preparation.

 

FAQ

 

What should I expect when the operation is over?

Once the operation is over, you will be moved into the recovery area. This area is equipped to monitor patients after surgery.

Many patients feel groggy, confused, and chilly when they wake up after an operation. You may have muscle aches or a sore throat shortly after surgery. These problems should not last long. You can ask for medicine to relieve them. You will remain in the recovery room until you are stable.

You may be encouraged to get out of bed and walk around soon after your operation. You may feel tired and weak at first. The sooner you resume activity, the sooner your body’s functions can get back to normal.

How do I connect with the Patient Relations Cell?

 Clinical staff and nurses are primarily responsible to take care of all the patients and we are confident that our medical staff will cater to all your concerns. However, if they are certain unresolved issues, you can speak to our Patient Relations Staff for the resolution of your queries which lies at the second level of escalation matrix

What can I do to help ensure my surgery will go smoothly?

If you smoke, try to stop smoking before your operation. General anaesthesia affects the normal function of your lungs. If you are under any medication, ask if you should keep taking it before or after the operation and brief your doctor with all your medications, including those that have been prescribed for you and those that are bought over-the-counter. If you have diabetes, controlling your glucose levels before surgery may improve healing. Follow a special diet before surgery if your health care provider suggests it.

What are the concerns that the Patient Relations Cell typically handles?

 The following concerns are handled by the Patient Relations Cell:

  1. Concerns about your hospitalization.
  2. Questions on the Hospital policies.
  3. Questions on the services rendered at Gleneagles Global Hospitals.
  4. Any special needs of the patient and/or family members.

Additionally, the Patient Relations Cell will look into your concerns based on special considerations or special needs, based on the situation.

 

Surgery admission Steps

 

         

       

Going Home

At Continental Hospitals, we understand that you are most at ease in the comforts of your own home, no matter how comfortable the hospital stay is. Which is why we weigh-in your desire to head home along with the need for you to stay in the hospital for further treatment or observation. Patient may feel relaxed at home, but in some cases the requirement of a sterile environment or constant observation becomes greater. It is also important for you to have a detailed understanding of the care and precautions that you need to take at home and the follow-up visits to the hospital that may be necessary. Discharge from hospital may not mean the end of treatment but it is an important step in your journey towards recovery. We have included a checklist here to give you an idea of things to consider before discharge.

 

Pre Discharge Checklist

  Discussion with the Doctor

Your doctor will assess your health condition and suggest timing and feasibility of discharge. He will also help you understand the care and preparedness you would need post-discharge.

  Post Discharge Treatment Plan

Your doctor will also chart out the future course of treatment which will include medication, diagnostics, and consultations, as required.

Discharge Documentation

It is important to collect all your medical records such as prescriptions, reports, bills etc. before you leave the hospital. This will be useful for future reference for you as well as for your doctor.

  Discussion with the Doctor

Whether your payment is by cashless insurance or self, do settle your bills prior to discharge.

  Post Discharge Treatment Plan

Your home environment may have to be prepared to receive and host a patient under recovery. Your family members and friends can ensure that this is taken care of before you are discharged from hospital.

Discharge Documentation

Having undergone a treatment or surgery, there may be some restrictions that you have to adhere to post-surgery. Make sure you have a clear understanding of these to ensure you have a speedy recovery at home.

Billing Procedure & FAQs

The billing department at Continental Hospitals assists you from the pre-admission stage, handling all billing and payment activities in an efficient manner. The team will ensure that you and your family members understand all the costs involved and modes of payment, including insurance, so that there is complete clarity from the beginning. This is to give our patients and their loved ones the most comfortable experience so that they can focus on recovery.

 

Does Continental Hospitals accept & facilitate cashless settlements?

Yes, Continental Hospitals partners with all prominent insurance providers to accept cashless settlements. Our dedicated help desk will assist you in the process. A pre-authorization letter from the insurer is required at the time of final bill settlement, in case of cashless settlement.

Is pre-authorization mandatory for cashless settlements?

Yes, pre-authorization is mandatory for all elective procedures for final settlement. In case of emergency procedures, the Billing Team will make the decision depending on each case.

What modes of payment does Continental Hospitals accept?

We accept cash, cards and direct insurance payments. We also accept online transfers for the benefit of our international patients. In case of cash payments, government regulations and limits apply. Please make adequate financial arrangements for your treatment and hospitalization to ensure a smooth discharge and billing process.

Is it mandatory for all billing procedures to be completed prior to discharge?

Yes. All pending bills must be settled before discharge. The discharge procedure is only initiated on full payment and settlement of dues either by self-payment by the patient or approval from the insurer.

Can I pay my bills in International Currency?

We prefer Indian Rupees for settlement of all bills. However, our Patient Services Desk can guide you and help you to convert your foreign currency or traveller’s cheques to Indian Rupees.

Do I need to revisit for a follow-up?

Except for certain extreme cases, we try our best to avoid a follow-up visit. A local doctor in your home country is usually chosen with our help for your follow-up visits and consultations. Video conferencing facilities are available in case you need to contact your doctor in India.

Giving you choice and fleibility

At Continental Hospitals we acknowledge that sometimes hospitalization can be expensive, and it can be difficult to meet the costs out of one’s own pocket. Which is why health insurance and third-party assurance are an important part of the healthcare ecosystem. We partner with a wide range of insurance providers to give our patients multiple options for hospital payments. This way our patients are empowered with all the information they need with regards to coverage, eligibility criteria and quantum of coverage for their preferred insurance or TPA.

We maintain transparency for the insurers to give them accurate information and assist them with all relevant documentation. This enables them to evaluate the requirements of the patient for disbursement of claims as soon as possible with minimal inconvenience to the patient.

Insurance Partners & TPA partners

We partner with leading insurance providers to help patients in availing insurance benefits for their treatments and hospitalization expenses.

Third Party Assurers help you in making claims and settlements on behalf of insurance agencies. We work with prominent TPA providers to make it convenient for our patients to make claims and settlements.

 

Empanelled Public Sector Corporates

We have tie-up with numerous public and private sector organizations from various industries for benefit of their employees. Patients associated with these organizations can easily make claims and settlements by with their employee ID and authorization letter.

  • Public Sector Undertakings
  • Private Organizations
  • Institutions
  • Residential Communities

Patient Rights & Responsibilities

At Continental Hospitals, Hyderabad, we strive to deliver the best of patient-care experience. This includes providing an environment of privacy, cleanliness and the highest standards of clinical care – which we believe is every patient’s rights. At the same time, hospitals are public spaces with various other patients and caregivers. This means each of our patients and caregivers have certain responsibilities that ought to fulfil to make everyone’s stay pleasant & hassle-free.

Personal Rights

  • Right to Impartial Access to Care.
  • Right to Respect.
  • Right to Dignity.
  • Right to Privacy.
  • Right to Confidentiality.
  • Right to Safety.

Clinical Rights

  • Right to Information regarding the diagnosis and treatment.
  • Right to know include information and consent before any research protocol is initiated.
  • Right to know about the safe and effective use of medication and the potential side effects of the medication.
  • Right to know about diet and nutrition.
  • Right to know specific disease process, complications and prevention strategies.
  • Right to Safety.

Social Rights

  • Right to know the Identity and professional status of the Care givers.
  • Right to address any special preferences, spiritual and cultural needs.
  • Right to Access to Communication with people outside the Hospital.

Financial Rights

  • Right to know the information on the expected cost of the treatment.
  • Right to consult with other Specialist(s) at His/Her own Expense.
  • Right to Explanation for All Items in the Bill.

Information Rights

  • Right to Informed Participation in Decision Involving His/her Care.
  • Right to have an access to his/her clinical records.
  • Right to Refuse Treatment.
  • Right to Explanation of the need for transfer elsewhere for Continuity of Care.
  • Right to be informed of Hospital Rules & Regulations.
  • Right to Information on How to File a Complaint.

Personal Responsibilities

  • To actively participate in decisions regarding your health care.
  • To be as accurate and complete as possible when you are asked for information about your medical history.
  • To be honest and direct about everything that happens to you as a patient.
  • To let you doctor or nurse know if you are concerned about treatment, or if you feel you cannot or will not allow for a certain treatment plan.
  • To notify a doctor or nurse at once if you notice or think you notice a change in your health.
  • To notify your doctor or nurse at once if you have any concern about your hospital care.
  • To follow your doctor’s advice and to let your doctor determine your level of activity, diet and health care requirements.
  • To ask promptly for clarification if you do not understand what is asked of you, or why it is asked.

Social Responsibilities

  • To be considerate of other patients. (Noise and smoking can be irritating to other patients).
  • To use hospital property and equipment only for their intended use.
  • To follow the rules and regulations of the hospital.
  • To keep your scheduled appointments or to cancel them in advance if at all possible.

Financial Responsibilities

  • To examine your bill and make arrangements for payment.

Financial Rights

  • Right to know the information on the expected cost of the treatment.
  • Right to consult with other Specialist(s) at His/Her own Expense.
  • Right to Explanation for All Items in the Bill.

Patient Do’s

  • Be open and accurate about description of symptoms.
  • Participate and ask questions with specialists.
  • Be willing to follow expert advice.
  • Report any complications, allegories immediately.
  • Respect hospital staff and their instructions.
  • Maintain hygiene and decorum.
  • Take active interest in your health.

Patient Don’ts

  • Deviate from the treatment plan.
  • Seek multiple diagnosis of the same problem at the same time.
  • Hide information from the doctor.
  • Self-medication.
  • Deviate from dietary and other instructions.

 

For the differently abled

 

Continental Hospitals, Hyderabad fully understands the need for additional care for the specially-abled and is committed to accommodating those special needs. We take it as our solemn responsibility to provide infrastructure and care for the specially-abled and all our facilities are built with this concern in mind. Our staff is also sensitive to the needs of the specially-abled.

We have special parking services for handicapped persons. These are available at all major entrances to the hospital while wheelchair support services are made available immediately. Patient rooms and the rest rooms are appropriately serviced; with convenient navigation and ease of access are our guiding parameters in meeting the needs of the specially-abled patients.

The staff at Continental Hospitals, Hyderabad is courteous, friendly and sensitive to all special abilities and needs. It is our fundamental credo to take a humane approach and treat everyone with a sense of equity while offering assistance based on needs. There is extra effort made to ensure that the specially-abled are well understood to ensure effective diagnosis and pain management.

We are with you in your journey to better health

A consultation with our panel of gastroenterologist will help you determine what kind of services you may need to help diagnose and treat your condition. If you or someone in your family or friend’s circle is having digestive system related condition or disorder, the Institute of Medical Gastroenterology & Endoscopy is here for you.

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Our Centres of Excellence

Continental Hospitals, Hyderabad, India offers excellence in treatment and care for a wide range of diseases through its multi-specialty capabilities and state of the art infrastructure. The hospital carries out cutting-edge medical procedures and has attained for itself a great reputation for many specialties. Some of the specialties wherein Continental Hospitals, Hyderabadis the premier facility for treatment and care include the following.

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This simple tool allows you to search and find a doctor belonging to a particular specialty in any of our hospital locations. There are two ways by which you can search. Search by selecting a city followed by our hospital location of your interest within that city and then the specialty for which you are looking to find a doctor. Alternatively, if you already know the name of the doctor you are looking for, please type the correct name in the "Search by doctor's name" search bar and click on Go!

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Written Testimonials

Every day we strive harder to deliver a great patient experience which is not just the treatment but also your overall experience at  our facilities. Here is what our patients say!

Video Testimonials 

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